A Christmas Hello card

Wax

All our candles are made with organic American soy wax. We do not use any additives like dyes or stabilizers in our candles. Some natural discoloration may occur with different scents.

Fragrances

We exclusively use phthalate-free and paraben-free fragrance oils in my products. We do not use essential oils in my products at this time.

The oils we use are designed to be burned in candles and product safety information for the fragrances is available upon request. 

1. before you light, trim your wick!
Make sure you trim the wick to about 1/4" before you light it! Before every light be sure to trim off any excess wick. This helps your candles last longer and helps to keep them from overheating! Need a hand with that? Check out our wick trimmers.

2. burn, baby, burn!
When you light your candle, make sure you let it burn until there's a pool of wax all the way across. If you find your candle is tunnelling or otherwise burning unevenly, it's usually because you haven't let the wax pool.
Best practice is to extinguish candles after 4 hours of burning to prolong their life.

3. keep it clean!
Keeping your wick trimmed and your burn even should help, but with fire comes soot. We've got one quick tip to keep your jars looking flawless. After your candle has completely cooled, use paper towel with a bit of coconut oil to wipe any soot from the top of your candle jars. Less is more when it comes to the oil!

Shipping is based on amount ordered and shipping location. All orders are shipped from Ontario, Canada and rates are calculated at checkout. Free shipping is available to Canada and the United States on orders CAD$90+. See: https://thecopperbell.ca/pages/shipping for full details

Shipping will be with the most economical courier to your location. Shipping times typically range from 1-4 days depending on location. This is time in transit and does not include processing time before you receive your shipping notification. You will receive a tracking number in you shipment notification email. 

Not loving a scent? That's okay! I want you to love your candles, so if you don't - I'll exchange it.

Refunds and exchanges can be mailed back at cost to buyer or dropped off in Guelph at our production studio. 291 Woodlawn Rd W, Unit 3A, Guelph, ON. Please note this is not a storefront with in-person shopping.

**If your order arrives damaged please contact us immediately by email. Include your name and order number and pictures of the damage. We are happy to replace or refund any item that arrives damaged.**